Campofelice Holidays – General terms for the lease
1. Booking
You can initiate a booking by compiling our form in the Prices & Booking section of this website or telephoning us (see our telephone number in Contacts & Location). We will then send you a completed booking form which must be signed by the party leader and returned to us together with a copy of the party leader’s ID card and an advance of the price of the location (see paragraph “2. Payment” below). The party leader must be at least 18 and must be authorised to make the booking on the basis of these General terms by all persons named on the booking. The signed booking form and the copy of the party leader’s ID card must be sent us via email, fax or priority mail. All correspondence will be sent to the party leader.
Once we have received your completed booking form, the party leader’s ID card and the advance of the price of the location, we will confirm your holiday by sending a receipt by email and we will assume that all members of the group know and approve our General Terms and Conditions.
2. Payment
In order to confirm your location, a deposit of 30% of the total cost of the booking must be paid at the booking time by bank transfer (Art. 1385 of the Italian Civil Code). The balance will be paid at the arrival when we will give you the keys of the apartment you chose. For last minute bookings or reservations on particularly advantageous terms, we require to pay the full amount at the time of conclusion of the contract to be performed in the manner of the paragraph “1. Booking”.
3. Your contract
The lessor and the party leader will sign a lease. We both agree that Italian Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us; the competent court is the Palermo court.
4. The cost of your holiday
Prices on our website are reported in Euros. We reserve the right to increase or decrease them at any time. Mistakes can happen. In this case, we will correct them as soon as we were informed.
Once the price of your chosen services has been confirmed at the time of booking, it is guaranteed and will not be increased (unless an obvious mistake was made at the time of booking which we correct as soon as we become aware of it – in this very unusual situation, you will be given the choice of cancelling the booking and receiving a full refund of all money you have paid or paying the correct price).
5. Conclusion and dissolution of the contract
The rental contract is concluded when we receive: the booking contract signed by the party leader and, simultaneously, the deposit (or, under certain circumstances, the full price).
Non-observance of the “General terms” in this page constitutes cause for termination of the contract according to the Art. 1456 of the Italian Civil Code.
6. Supervening impossibility
If the impossibility concerns one or some of the travelers, the total price is due; however, the substitution of some travelers is allowed.
Under no circumstances supervening impossibility could arise as a result of difficulties encountered by travelers in the journey to the property. Any disruption or accident inputable to a third party transport are at the expense of the customer and travelers.
7. Bond
Upon arrival, you will pay a bond specified in the lease as warranty.
At the end of your stay in the property, we will check the status of the apartment(s) and we will return you the bond excluding deductions for damages caused by the guests.
8. Arrival, reception and property release
Your stay starts at 6 p.m. on the day of arrival and ends at 10 a.m. on the day of departure. At this time, travelers must release the property and give us the keys of the property.
You will be required to report promptly any need of arrival or departure times different from the ones above. We will try to meet your needs.
In any case, a delay in your arrival can not be cause of termination of the contract or reduction of the price.
Unless otherwise stated on the booking form, the location of delivery of the keys is the leased property both at the first day and at the last day of your stay.
Unless otherwise agreed, the number of people during the stay may not exceed the number specified in the contract, the lessor reserves the right to deny entry to all travelers, if their number is greater than the specified one.
The property must be returned in the same state in which it was received.
9. Cancellation by you
You should need to cancel your booking after confirmation. In this case the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. As we incur costs from the time we confirm your booking and may be unable to re-sell your holiday , the following cancellation charges will be payable. The cancellation charge is shown as a percentage and it is calculated on the basis of the total invoice cost.
Up to 60 days before the date of arrival: deposit only (30% of the total price)
60-30 days before the date of arrival: 50% of the total price
30-15 days before the date of arrival: 70% of the total price
Less than 15 days before the date of arrival: 100% of the total price. The latter possibility also applies when the guests books an offer expressly indicated as non-refundable.
No refund is provided in case of interruption of the already started stay due to customers’ decision.
10. Insurance
We suggest that you subscribe to a travel insurance. Our prices do not include any insurance, even for trip cancellation.Your insurance should include cover for medical expenses, personal accident and repatriation in the event of illness or accident, loss or damage to/of personal possessions or money, cancellation charges and third party liability cover.
11. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. In these booking conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
12. Our Liability
1) We promise to use reasonable skill and care in making your booking. Please note, it is your responsibility to show that reasonable skill and care has not been used by us if you wish to make a claim against us.
2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure on our part to use reasonable skill and care. By way of example and not by way of limitation, we will not be responsible any claim which results from any of the following:
(a) the fault of the person(s) affected or any member(s) of their party
(b) the fault of a third party not connected with the provision of the contracted services which we could not have predicted or avoided
(c) an event or circumstance which we could not have predicted or avoided even after taking all reasonable care
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked our services or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or where any losses, expenses, costs or other sum you have suffered relate to any business.
13. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative. Any verbal notification must be put in writing, and given to our representative as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. We regret we cannot accept liability if you fail to notify the complaint in the abovementioned way.
14. Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Full payment for any such damage or loss must be paid direct at the time to our representative. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We reserve the right to invoice you the total amount of the security deposit pledged by you in respect of the cost of any damage or bills incurred by you that remain unpaid at the time of your departure from the accommodation concerned. We reserve the right to pursue you to the full extent of any claim made against us. You agree to reimburse us in full for all losses, damages or expenses (including legal expenses) we incur as a result of or arising out of any such claim, and also the costs of pursuing you.
We expect all clients to have consideration for other people. If in our reasonable opinion, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage our property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
15. Animals/Pets
No animals/pets are allowed in the property.
16. Swimming Pools
Swimming pools by their very nature carry their own inherent risks. You must ensure that you and all members of your party take great care when using the swimming pool of the MareLuna Village. Children must be supervised at all times by a responsible adult.
17. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
18. Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of this information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
19. Acceptance
We assume the above General Terms accepted upon payment of the deposit to the landlord. As regards everything not expressly stated in these General Terms, please refer to the lease.
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